Product return policy
The product can be returned within 1 week of receipt, only if the product has not been opened, damaged or used.
Product return conditions
- First you need to contact our hotline and state the reason for the product return.
- To return, you need to present a check (order document) that was delivered to you when you purchased it.
- In case you think the product has a factory defect, within 1 week of receiving the product, you should contact us on the hotline. Our company will check it and notify you of the answer within 3-5 working days.
- If after considering the above criteria the company makes a decision to return the product, you have the right to both exchange the product and get a refund.
- Refunds will be made by bank transfer to the customer's bank account within 2-3 business days.